Job Description

Customer Development Manager



Your Job:

In your Customer Development Manager role, you\xe2\x80\x99ll help us deliver better care for billions of people around the world.

About Us:

People have looked to Kimbaerly-Clark brands for more than 150 years and today we\'re proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world. Kimberly-Clark proudly leads the way in providing better care for a better world.

Kimberly-Clark proudly leads the way in providing better care for a better world.

Led by Purpose. Driven by You

Role Overview & Primary Accountabilities:

Key Accountabilities and Business Priorities:

• Develops, implements, monitors business plans towards the achievement of targets in Modern Trade accounts.
• Responsible for the achievement of sales KPIs of the assigned region, which covers international key accounts hypermarkets and local chain supermarkets.
• Contributes to the growth and operating results of the company by developing KC\xe2\x80\x99s business in these direct accounts.
• Manages Trade Promotional budget and the allocated Trade Fund to generate the desired profitable sales mix and develop plans to address variation versus Budgets and provide demand forecast for responsible area.
• Initiate, develop, implement and evaluate promotion strategies and activities with assigned customers according to annual sales, marketing and category plans.
• Consistent application of business management and analysis tools (PTCS, SPO) to support total responsibility for assigned Trade Promotion Funds.
• Responsible to provide daily customer engagement and business building activities to customers in the assigned region to ensure sales targets are achieved within budget spend rate.
• Manages and provides direction to the team of merchandisers and promoters to do in-store execution in-line with the agreed business plans.
• Engages customers at varying positions and levels of experience and establishes strategic, cross-functional relationships and regular dialogue with key stakeholders.
• Implement Customer\xe2\x80\x99s Trading Terms, Business Plans, Financial Viability Analysis recommendation and trade pricing strategy.
• Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.

Essential Requirements:

• Minimum 3-5 years sales experience required (preferably in FMCG)
• Minimum tertiary education (minimum qualification: Diploma)
• Bilingual (where applicable)
• Enjoys working with people
• Proficient in Microsoft Office

About You:

You\xe2\x80\x99re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we\xe2\x80\x99re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you\xe2\x80\x99ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

What\xe2\x80\x99s on offer:

Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.

To Be Considered:

Click the Apply button and complete the online application process. A member of our Talent Acquisition team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture - .

Kimberly Clark is proudly accredited with as Employer of Choice for Gender Equality WGEA!

Kimberly Clark is proudly ranked by Forbes as \'World\'s Best Employer\' 2021, 2022!

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role\xe2\x80\x99s country only. K-C will not provide relocation support for this role.

Primary Location Malaysia - Petaling Jaya

Additional Locations

Worker Type Employee

Worker Sub-Type Regular

Time Type Full time

Kimberly-Clark