Job Description

Responsibilities \xef\x82\xb7 Assist clients in fulfilment of their transaction or servicing requests via the telephone \xef\x82\xb7 Achieve first call resolution in all client interactions, where possible \xef\x82\xb7 Promote the use of automated channels and its benefits to clients \xef\x82\xb7 Leverage on continuous improvement journey by proposing & giving suggestions / recommendations on workflow implementation & productivity improvements \xef\x82\xb7 Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects \xef\x82\xb7 To introduce and educate the client of the self-service/automated banking channels and help them use the services extensively \xef\x82\xb7 Maintain prescribed quality levels and to convey right information to the clients and avoid miss-selling and complaints \xef\x82\xb7 Apply the proper phone etiquette to satisfy various client situations Requirements \xef\x82\xb7 Graduate / Undergraduate with minimum of 1 year\xe2\x80\x99s experience in Customer Service \xef\x82\xb7 Fresher or with 1-2 years of experience in Customer Service \xef\x82\xb7 Excellent communication skills in written and verbal English \xef\x82\xb7 Strong service orientation \xef\x82\xb7 Willingness to learn additional products Why Join Us? \xef\x82\xb7 A great opportunity to join a leading International Bank \xef\x82\xb7 Opportunity for a fast career progression & professional growth \xef\x82\xb7 Permanent position \xef\x82\xb7 Willing to learn additional banking products \xef\x82\xb7 Basic salary + Attractive Allowances (Bank Benefits) \xef\x82\xb7 Friendly colleagues & Positive work environment
Human Resource Consultancy and Advisory, from Executive Search, Training, Payroll to Outsourcing Services
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent