Job Description

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Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

We are looking for a customer centric individual who has a knack of continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at engaging leads in our conversion funnel, mainly focusing on converting leads to potential investors throughout the customer journey. And you should enjoy working in a fast-paced start-up environment.

What you will do:

• Investor analytics & servicing - provide business intelligence on investor behavior / feedback, risk appetite, forecast supply of funding. Produce relevant investor communications as well as educational materials for new investment products.
• Propose, plan and implement initiatives and campaigns related to customers\' acquisition (lead generation, conversion etc.) and perform post campaign analysis.
• Facilitate accurate and efficient processes to support customers\' end-to-end journey by performing the relevant research and analysis.
• Champion the voice of customers within the organization, nurture a culture of customer centricity and share knowledge, ideas, best practices with others.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

Requirements:

What we are looking for:

• Having experience in digital customers\' journeys such as digital acquisition and retention is a must.
• Having experience in the financial services/fintech industries or possessing knowledge in finance is a must.
• Fluency in Microsoft Excel is a must. Knowledge in SQL will be an added advantage.
• Possess analytical and critical thinking skills.
• Self-motivated, meticulous and able to work independently to achieve defined targets.

Benefits:

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone\'s working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Funding Societies