Job Description

Kickstart Gymnastics is growing, and in search of a Customer Experience Coordinator cun Admin Executive to join our team! This role is all about cultivating a seamless customer journey and experience for our studio families, both new and existing. As well as handles the administrative work of the company. Our studio is located in Kompleks D\'Star Arena, Ampang founded in 2006 providing gymnastics training for kids age 4 and above. We are looking for applicants that are :

• good interpersonal skills
• dependable, organized and thorough
• creative, inventive and excited about building systems and processes to increase efficiency
• tech savvy and great with children
• willing to work on weekends

KEY DUTIES / RESPONSIBILITIES: Admin 1. Responsible for office administrative tasks and maintain records of all administrative expenses. 2. Ensure the overall comfort, safety, cleanliness and maintenance of the office environment. 3. Liaise with service provider for the office maintenance and keep proper record 4. Assist Account Department on daily operation matters such as providing PO, invoice, credit/debit note 5. Handle general administration such as composing documents, email correspondence to supplier, filling, etc. 6. Perform any other ad-hoc activities as and when required by immediate superior Others

• Handling on Company\xe2\x80\x99s Insurance,licensing,permits and etc. Check, monitor and verify for new enrolment, deletion, renewal and claims.
• To assist in any ad hoc duties as assigned by the management.

Customer Coordinator

• Responsible for overall customer\xe2\x80\x99s booking and follow up on feedback/complain relating to services and quality of products
• Responsible to raise PR/PO for customer\xe2\x80\x99s booking
• Follow up/attend to customer\xe2\x80\x99s enquiries on information, booking and others status through proper communication flow
• Attend to customer\xe2\x80\x99s complaint and feedback on service related issues and liaise with relevant departments - to resolve customer\xe2\x80\x99s complaint.
• Ensure customer\xe2\x80\x99s complaint/feedback are investigated and replied within the standard timeline.

Job Types: Full-time, Permanent Salary: RM2,500.00 - RM3,000.00 per month Benefits:

• Additional leave
• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Flexible hours
• Holidays
• Weekend jobs

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Ampang: Reliably commute or planning to relocate before starting work (Required)

Application Deadline: 02/19/2023
Expected Start Date: 03/01/2023