Job Description

Role and Responsibilities
Duties and Responsibilities:

• Role model customer centric behavior and advocate for positive change whilst working fluidly supporting the delivery of customer experience.
• Lead the customer journey development by developing and maintaining an on-going customer experience strategy for anticipating and meeting customer needs based on local data and insights.
• Working collaboratively with stakeholders across the organization to review and drive end-to-end customer experience and ensures alignment with organizational structures and intent.
• Contribute to the development of a customer centric culture and improved experience including customer conversion and retention.
• Develop and conceptualize strategies to grow and sustain CAE KL\xe2\x80\x99s voice across different platform specifically towards print and online media outlets with the aim of achieving maximum visibility.
• Identify, manage and grow network of industry clients and participate in relevant professional organizations and networking activities that will grow CAE KL\xe2\x80\x99s brand recognition and reputations.
• Leads the monthly customer meetings and accountable for all internal and external newsletters and customer communications materials.
• Led continuous improvement activities involving processes and procedures in support of organizational objectives.
• Oversees day-to-day activities and manages a team of customer service support representatives.
• Procurement Lead / Visa and Immigration Lead for CAE KL

Position Type
Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Employment Opportunity At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we\xe2\x80\x99re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.