Job Description

OUR COMPANY

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.

Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

THE POSITION

To implement and execute the capabilities of Sales Force Excellence* \xe2\x80\x9cSFE\xe2\x80\x9d across Boehringer Ingelheim\xe2\x80\x99s (BI) Animal Health OPU organization in a strategic and sustainable manner, considering the overarching AHBU strategy and focusing on:

Implement SFE end-to-end processes within OPU (customer segmentation & targeting, sales incentive programs for the field teams)

Execution of local implementation of the global & regional SFE initiatives

Managing a local sales performance framework incl. KPIs via internal (CRM) and third party data

Measurement of customer experience and effectiveness through KPI\xe2\x80\x99s via internal and third party data

Manage execution of Customer Relationship Management Solutions (Veeva)

• Customer Experience Manager will serve as a local strategic partner responsible for the development & execution of sales force effectiveness and learning strategies, tools, operational framework and processes to support BI business objectives.

This role executes key initiatives, critical projects & continuous improvement activities and is responsible for the quality and effectiveness of BI sales force, through executing the continuous improvement of a high performing sales organization.

Tasks & responsibilities

Effectively implement SFE end-to-end processes within OPU (customer segmentation & targeting, sales incentive programs for the field teams)

Execution of local implementation of the global & regional SFE initiatives. looking possibilities to extend the framework to distributors in MYSG.

Managing a local sales performance framework incl. KPIs via internal (CRM) and third party (Distributors) sales and KA data

seeking for possibility to execution of Customer Relationship Management Solutions in MYSG (Veeva)

Requirements

Bachelor Degree; Masters Degree preferable

Skills & Experience

Sales & Marketing (Selling Process, Segmentation & Targeting, Sales Incentives etc.)

Accountability

Strong Leadership

Results-oriented Motivation

Strategic Thinker

Project Management

Attention to detail and quality focused

Animal Health Industry Experience (Companion & Livestock) \xe2\x80\x93 ideal

Additional Competencies

Business Awareness

Decision making

Effective communication skills

Planning & organisation

Customer Experience

Strengths

Ability to communicate data driven recommendation

Solid approach to problem solving

Drive cross-functional collaboration

Strong knowledge of global selling processes

WHY BOEHRINGER INGELHEIM?

With us, you can grow, collaborate, innovate and improve lives.

We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.

In our Regional Operating Unit Asean, South Korea, Australia & New Zealand (ROPU ASKAN) region, Boehringer Ingelheim is one of the fastest growing pharmaceutical companies with over 2,000 employees. We are an equal opportunity global Top Employer who takes pride in embracing diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, customers, and communities.

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READY TO CONTACT US?

Please contact our Recruiting ASKAN Team: PHI +63 876 6899 | SGP +65 6419 8822 | MYS +603 2092 0041

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Note to Recruitment Agencies:

Boehringer Ingelheim (BI) does not accept candidate submissions from recruitment agencies that BI does not have existing contracts with. BI will not be responsible for payment of recruitment fees for the hiring of candidates whose resumes were submitted to BI employees or BI offices without BI\xe2\x80\x99s prior permission.

Boehringer Ingelheim