Job Description

Customer Experience Manager, MSI - 2216183



OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.
Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve. THE POSITION
To implement and execute the capabilities of Sales Force Excellence* \xe2\x80\x9cSFE\xe2\x80\x9d across Boehringer Ingelheim\xe2\x80\x99s (BI) Animal Health OPU organization in a strategic and sustainable manner, considering the overarching AHBU strategy and focusing on:

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  Implement SFE end-to-end processes within OPU (customer segmentation & targeting, sales incentive programs for the field teams)
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  Execution of local implementation of the global & regional SFE initiatives
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  Managing a local sales performance framework incl. KPIs via internal (CRM) and third party data
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  Measurement of customer experience and effectiveness through KPI\xe2\x80\x99s via internal and third party data
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  Manage execution of Customer Relationship Management Solutions (Veeva)
  

* Customer Experience Manager will serve as a local strategic partner responsible for the development & execution of sales force effectiveness and learning strategies, tools, operational framework and processes to support BI business objectives.
This role executes key initiatives, critical projects & continuous improvement activities and is responsible for the quality and effectiveness of BI sales force, through executing the continuous improvement of a high performing sales organization. Tasks & responsibilities

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  Effectively implement SFE end-to-end processes within OPU (customer segmentation & targeting, sales incentive programs for the field teams)

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  Execution of local implementation of the global & regional SFE initiatives. looking possibilities to extend the framework to distributors in MYSG.

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  Managing a local sales performance framework incl. KPIs via internal (CRM) and third party (Distributors) sales and KA data

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  seeking for possibility to execution of Customer Relationship Management Solutions in MYSG (Veeva)

Requirements

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  Bachelor Degree; Masters Degree preferable
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  Skills & Experience
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    Sales & Marketing (Selling Process, Segmentation & Targeting, Sales Incentives etc.)
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    Accountability
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    Strong Leadership
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    Results-oriented Motivation
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    Strategic Thinker
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    Project Management
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    Attention to detail and quality focused
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    Animal Health Industry Experience (Companion & Livestock) \xe2\x80\x93 ideal
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  Additional Competencies
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    Business Awareness
  • 
    Decision making
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    Effective communication skills
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    Planning & organisation
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    Customer Experience
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  Strengths
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    Ability to communicate data driven recommendation
  • 
    Solid approach to problem solving
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    Drive cross-functional collaboration
  • 
    Strong knowledge of global selling processes
    

WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.
In our Regional Operating Unit Asean, South Korea, Australia & New Zealand (ROPU ASKAN) region, Boehringer Ingelheim is one of the fastest growing pharmaceutical companies with over 2,000 employees. We are an equal opportunity global Top Employer who takes pride in embracing diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, customers, and communities.
Want to learn more? Visit https://www.boehringer-ingelheim.com/

READY TO CONTACT US?
Please contact our Recruiting ASKAN Team: PHI +63 876 6899 | SGP +65 6419 8822 | MYS +603 2092 0041
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Note to Recruitment Agencies:
Boehringer Ingelheim (BI) does not accept candidate submissions from recruitment agencies that BI does not have existing contracts with. BI will not be responsible for payment of recruitment fees for the hiring of candidates whose resumes were submitted to BI employees or BI offices without BI\xe2\x80\x99s prior permission.



Job - Analytics/Forecasting/Insights
Primary Location - Africa, Asia, Australasia-Malaysia
Organization - MY-Boehringer Ingelheim (Malaysia) Sdn. Bhd
Schedule - Full-time