Job Description

Join a team recognized for leadership, innovation and diversity

THE FUTURE IS WHAT WE MAKE IT.

Customer Experience Professional

Kuala Lumpur, Malaysia

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.

Join Us and Make an Impact.

The GCC customer relations expert will be responsible for managing all activities specific to the administrative office, Front Office, prioritizing the provision of exceptional customer service. It will be the interface between the administrative office, Back Office, and customers. It will support all UOP business group lines and will also work in cooperation with other internal functions (e.g. Sales, Operations, etc.) in support of the partnership within the Global Customer Relations (GCC) department. This role is vital in the Central Working Point and is essential to the success of delivering the highest standards of customer service through the shared services model (CSS).

Role Responsibilities:

• Provides support to the teams in the Back Office administrative office and represents the additional interface with internal clients but also with external ones when necessary;
• Takes professional initiative on administrative tasks and coordinates with local offices for tasks that cannot be done remotely;
• Works as part of the team, involved in processes, from one end to the other, and contributes to the team\'s results;
• Contributes to the successful integration of each new employee / member of the region through specific training and assistance;
• Accounts successfully, in a timely manner, and ensures the maintenance during the life cycle of all orders / contracts / projects in systems;
• Work closely with all relevant departments, including sales, procurement, supply and operations departments, to ensure process standardization, efficiency and effectiveness;
• Assuming an active role in implementing and maintaining HOS;
• Work in line with policy guidelines and global processes;
• Meet the objectives of the department / team and the behavioral objectives of Honeywell;

Key Experience & Capabilities:

• University Degree, preferably in Economics
• Preferred minimum of 3 years\' experience in a Customer Services environment, preferably with contract administration expertise
• Experience working in a multi discipline team
• Operational experience and a good understanding of operational activity to inspire the One-Honeywell approach;
• Strong knowledge of how Honeywell works;
• Understands how different functions in the organization interact;
• Knows and understands the values of Honeywell;
• Knows the main objectives of the commercial activity;
• Understands the importance of health and safety at work;
• Good knowledge of Siebel / Salesforce applications;
• Good knowledge of SAP ERP application;
• Good knowledge of Microsoft Office applications;
• Good knowledge of GSM / GPM operational procedures.

Other Skills & Knowledge

• Ability to focus on providing quality customer service while working under pressure;
• Ability to interact with various clients in different countries;
• Self-motivated with excellent effective communication skills at all levels
• Practical approach;
• Demonstrate the ability to understand and prioritize customer requirements;
• Ability to create interpersonal relationships;
• Ability to analyze, solve and decide according to the situation presented;
• Easily adapt to change and have a proactive attitude
• Fluent in English;
• Knowledge of a second language is an advantage.

About Us

The world is changing. And it\'s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We\'re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We\'ve been innovating for more than 100 years and now we\'re creating what\'s next. There\'s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you\'ll love working at Honeywell.

The future is what we make it. So join us and let\'s do this together.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Copyright \xc2\xa9 2023 Honeywell International Inc

Additional Information

• Category: Customer Experience
• Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WP 59200 MYS
• Exempt

Customer Experience (GLOBAL)

Honeywell