Job Description

Responsibilities:

• You will deliver excellent customer service and manage the needs of customers (guests and airline partners) through their communication channels (phone, email, and chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality \xe2\x80\x93 Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc.

Requirements:

• Customer service working experience
• Japanese Language Proficiency (N1 or N2)
• Can use Microsoft Office
• Willing to work in shift rotations
• Able to work on public holidays and weekends
• Have at least one year of relevant experience in customer service handling Flights Partners and customers.
• Knowledge in Global Distribution Systems (GDS).
• Personality traits \xe2\x80\x93 Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills \xe2\x80\x93 Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.

Reference Number:

576784

Contact Details:

Jamie.Ang@persolkelly.com

Profession:

Contact Centre
Others

Company:

PERSOLKELLY Malaysia

Date Posted:

30/03/2023 7:19:00 PM

PersolKelly