Customer Experience Specialist (johor, Malaysia)
Job Description
Job Responsibility What You Will Be Doing Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services Personalise and engage customers effectively to drive customer satisfaction Assist customer on enquiries and issues efficiently to mitigate detractors Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time Job Requirements What you ll need: Fluent English with excellent communication skills, both written and verbal At least 2 Years of working experience in the related field is required for this position Ability to determine customer needs and quickly build rapport with customers Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers. Exude patience and ownership with each customer Able to solve problems by thinking analytically and creatively Excellent communication, interpersonal and organisational skills Self-starter, resourceful and tenacious Team player, working collaboratively within and across teams Experience working with Zendesk and/or a similar ticketing system is highly advantageous. Job Benifits Quarterly KPI Bonus Learning & Development benefits Annual Health Check up Individual Insurance
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Job Detail
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Job IdJD1014984
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, Johor, Malaysia
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EducationNot mentioned