Customer Experience Specialist (johor, Malaysia)

Mid Valley City, Kuala Lumpur - Johor Bahru, Johor, Malaysia

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Mohon

Kelayakan

What you\'ll need:

Fluent English with excellent communication skills, both written and verbal
At least 2 Years of working experience in the related field is required for this position
Ability to determine customer needs and quickly build rapport with customers
Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
Exude patience and ownership with each customer
Able to solve problems by thinking analytically and creatively
Excellent communication, interpersonal and organisational skills
Self-starter, resourceful and tenacious
Team player, working collaboratively within and across teams
Experience working with Zendesk and/or a similar ticketing system is highly advantageous.

Tanggungjawab

What you will be doing:

Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services
Personalise and engage customers effectively to drive customer satisfaction
Assist customer on enquiries and issues efficiently to mitigate detractors
Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time

Manfaat

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