Customer Experience Specialist (johor, Malaysia)

Mid Valley City, Kuala Lumpur - Johor Bahru, Johor, Malaysia

Job Description


Mohon

Kelayakan

What you\'ll need:

  • Fluent English with excellent communication skills, both written and verbal
  • At least 2 Years of working experience in the related field is required for this position
  • Ability to determine customer needs and quickly build rapport with customers
  • Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
  • Exude patience and ownership with each customer
  • Able to solve problems by thinking analytically and creatively
  • Excellent communication, interpersonal and organisational skills
  • Self-starter, resourceful and tenacious
  • Team player, working collaboratively within and across teams
  • Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
Tanggungjawab

What you will be doing:
  • Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services
  • Personalise and engage customers effectively to drive customer satisfaction
  • Assist customer on enquiries and issues efficiently to mitigate detractors
  • Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time
Manfaat
  • Quarterly KPI Bonus
  • Learning & Development benefits
  • Annual Health Check up
  • Individual Insurance
Soal Jawab Jawatan

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Maukerja

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Job Detail

  • Job Id
    JD1008777
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mid Valley City, Kuala Lumpur - Johor Bahru, Johor, Malaysia
  • Education
    Not mentioned