Job Description

MohonKelayakan

• Develop and execute operational strategies aligned with company goals and objectives.
• Oversee and optimize end-to-end operational processes to ensure efficiency, quality, and productivity.
• Lead and manage a team of operational staff, providing guidance, coaching, and performance management.
• Monitor key performance indicators (KPIs) and metrics to assess operational performance and identify areas for improvement.
• Implement and monitor quality control processes to ensure compliance with standards, regulations, and client requirements.
• Collaborate with clients to understand their operational needs, address concerns, and maintain strong client relationships.
• Communicate effectively with internal and external stakeholders, providing updates, resolving issues, and managing expectations.
• Foster a culture of continuous improvement, identifying opportunities for process enhancements, automation, and innovation.
• Determine staffing requirements, allocate resources effectively, and ensure appropriate skill sets are available to meet operational needs.

Tanggungjawab

• Fluent in both written and spoken English and Chinese is mandatory.
• Thai language is a plus.
• Preferably with 1 year of working experience in the customer service, call centre, telemarketing is required for this position.
• Proficiency in using customer service software, RM systems, and other relevant tools.
• Strong problem-solving and decision-making abilities, with a customer-centric mindset.
• Fresh graduates are encouraged to apply, junior position available.

Manfaat

• Transportation & Parking Allowances
• Training & Workshops
• Medical, Dental, Optical Claim
• Overseas travel opportunities
• Hybrid work mode available

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