Customer Experience Specialist (mandarin & Cantonese) | Permanent Position
Kuala Lumpur, Malaysia
Job Description
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Work Location: Kuala Lumpur Interested to seek a fulfilling and exhilarating career in customer service for an international online travel booking platform, we would love to hear from you! This is an excellent chance to enhance your customer service abilities while working for a dynamic company that values its employees.
- Implemented a hybrid 2.0 model that entails working one week from the office and eight weeks from home (new hires are required to work from the office for the first three months).
- Provide exceptional customer service and cater to the needs of our customers and partners through various communication channels, such as phone, email, and live chat.
- Handle a large volume of inquiries from clients and customers in a professional manner.
- Be responsible for meeting individual and team goals and Key Performance Indicators (KPIs).
- Understand and execute business strategies to enhance customer service through self-service options.
- Continuously identify and suggest process improvements.
- Maintain effective communication with Team Leaders and Managers.
- Perform office-based administrative duties as needed.
- Maintain the confidentiality of customer information and demonstrate a high level of integrity at all times.
- Take ownership of customer issues and concerns, including operational problems and pricing or invoice queries.
- Training provided for all new joiners.
- We are seeking individuals who possess exceptional spoken and written communication skills in English, Mandarin, and Cantonese.
- Must hold a minimum educational qualification of a Diploma or higher.
- Candidates with a minimum of 6 months of experience in customer service or call center setting are preferred.
- Availability for shift work rotations (AM/PM/Midnight shifts) is necessary.
- The ability to work on public holidays and weekends is also required.
- Desired personality traits include a positive attitude, enthusiasm, attention to detail, responsibility, trustworthiness, ethics, and goal-oriented mindset.
- Customer service skills such as attentiveness, empathy, patience, consistency, persuasion, impeccable phone manners, and communication skills are essential.
- Additional leave
- Opportunities for promotion
- Professional development
- Work from home
- Rotational shift
- Commission pay
- Performance bonus
- Yearly bonus
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
- Diploma/Advanced Diploma (Preferred)
- Mandarin (Preferred)
- Cantonese (Preferred)
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Job Detail
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Job IdJD913795
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned