Job Description

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About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we\'re on the cusp of something great, where we\'re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There\'s a lot more work to be done with all of our exciting plans. So we\'re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role:

As a Customer Operations Assistant, you support the daily operations of the Customer Experience (CX) team and ensure customer-related requests are processed promptly. Reporting directly to the Customer Operations Supervisor, you support in back-office operations.

Main responsibilities:

• Assist in order-related processes including but not limited to: SAP, payment, data entry
• Process customer return orders
• Provide customer service support as and when required

Requirements:

• Diploma in a relevant field
• Good verbal and written English
• Familiar with using Microsoft Applications (i.e word, excel)
• Prior experience in operations, customer service, e-commerce is a plus

You should have / be

• Great attention to detail and meticulous with documentation
• A dependable team player with strong sense of ownership
• Adaptable in a fast-paced environment

• A customer-centric mindset - always thinking of the customer first!

Benefits:

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

3. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

Love, Bonito