Customer Relation Officer

Kuala Lumpur, Malaysia

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Interact with customers via telephone to provide information and assistance
Professionally handle a high volume of inquiries from customers
Achieve productivity standards and goals while maintaining the highest level of customer service
Able to resolve the calls within the agreed SLA (Service Level Agreement)
You will be accountable for meeting individual (KPIs) and team goals
Must demonstrate a high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times
Undertake any other duties as and when assigned by the Management

Responsibilities

Candidates should hold a minimum of a Diploma or Degree in a related field or its equivalent.
Must be able to speak Mandarin fluently
Experience in customer service roles is desirable
Past working experience in contact/call center encouraged to apply
Good command of spoken and written English and Bahasa Malaysia
Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy and goal-focused
Customer service skills - Attentiveness, empathy, patience, and consistency, persuasive,immaculate telephone manners and communication skills
Stress tolerance and ability to work under pressure

Benefits

Ricebowl

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