Job Description

About the Role

Young Team and Fun work place
Attractive flexi benefits
Gaming Industry
Willing to relocate to Europe
Salary increment to Rm10,000 and above after relocate

Spolith Sdn. Bhd. is seeking a friendly, proactive, and customer-focused Customer Relations Executive. This full-time position offers an excellent opportunity for fresh graduates or early-career professionals who are passionate about customer experience, communication, and relationship management. You will play a key role in maintaining strong relationships with our users and partners while supporting the company's growth across multiple markets.

What You'll Be Doing

As a Customer Relations Executive at Spolith Sdn. Bhd., you will be responsible for managing customer interactions, resolving inquiries, and ensuring a positive customer experience across various communication channels. You will work closely with internal teams such as Operations, Product, and Marketing to represent the voice of the customer and support continuous improvement.

1. Customer Communication & Support

Serve as the primary point of contact for customer inquiries via online platforms, messaging apps, email, and other channels. Respond promptly and professionally to customer questions, feedback, and concerns. Build and maintain positive, long-term relationships with customers and partners. Ensure customer issues are properly recorded, tracked, and followed up until resolution.

2. Customer Experience & Relationship Management

Understand customer needs, expectations, and pain points across different markets and regions. Proactively engage customers to improve satisfaction, retention, and loyalty. Handle customer complaints with empathy and professionalism, providing effective solutions. Support onboarding and guidance for new users to ensure smooth adoption of products or services.

3. Cross-Functional Coordination & Feedback

Work closely with Operations, Product, and Marketing teams to communicate customer feedback and insights. Assist in identifying recurring issues and improving opportunities based on customer interactions. Support internal teams in testing new features, processes, or campaigns from a customer perspective. Help prepare simple reports or summaries on customer trends, issues, and satisfaction levels. Throughout the role, you will gain hands-on experience in customer relationship management, develop strong communication skills, and grow within a fast-paced and international business environment.

What We're Looking For

Educational background open to all fields. Strong communication and interpersonal skills, with a customer-first mindset. Ability to remain calm, professional, and solution-oriented when handling customer issues. A proactive attitude with strong problem-solving abilities. Willingness to learn, adapt, and work in a dynamic and fast-paced tech environment. Willingness to relocate overseas for training, assignments, or future expansion opportunities. Fresh graduates are encouraged to apply.

Proficiency in Mandarin is required

, as the role involves communication with Mandarin-speaking customers and stakeholders.

What We Offer

At Spolith Sdn Bhd, we value our employees and strive to create a supportive and collaborative work environment. We offer competitive remuneration, opportunities for professional development, and a range of benefits, including medical coverage, and wellness initiatives. Our flexible work arrangements and work-life balance policies are designed to help you thrive both professionally and personally.

About Us

Spolith Sdn Bhd is a young and fast-growing Tech company focused purely on innovative software development and technology solutions.

We pride ourselves on our agile approach, commitment to building high-quality, scalable products, and an unwavering focus on driving positive, technology-driven change for our clients. We work to translate complex business needs into robust, user-friendly software.

Our team of dedicated professionals is passionate about scaling our impact. We are leveraging this foundation to rapidly expand and aim to more than triple our current size by the end of 2026. We are committed to helping our clients and ourselves achieve ambitious goals through market-leading technology.

If you're excited about this opportunity and believe you have the necessary skills and experience, we encourage you to apply now!

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Do you speak Mandarin? Are you willing to relocate to Europe?
Work Location: In person