Customer Relationship Assistant (mandarin Speaker)
Melaka, Malaysia
Job Description
- Tech savvy in computer skills (Microsoft Office - word, excel, powerpoint).
- Must able to converse in Mandarin.
- Act as liaison to operations teams for customer issues
- Understand customer enquiries and respond via applicable channels, email, chat and call backs
- Understand customer enquiries and ensure they are answered or routed through appropriate support channel
- Respond to support calls which include problem identification, escalation, and resolution of product issues
- To be constantly guided by company\'s service standards
- Follow communication procedures, guidelines and policies
- Identify usability errors/ bugs and guide customers to trouble shoot & problem solving
- EPF and SOCSO
- Annual Leave and Medical Leave
- Annual Trip
- Five Working Day
- Provide Internal Training
- Office Hour Working Only
Ricebowl
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Job Detail
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Job IdJD1029081
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3800 per month
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned