Job Description

Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can\'t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we\'ve helped consumers and clients prosper, and economies and communities flourish - and we\'re not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We\'re investing in new technologies, talented people and innovation so we can help create a better tomorrow.



Customer Relationship Executive plays a critical role in providing an interface between customers and the client company. They are required to answer incoming calls from customers for various reasons like answer inquiries, resolve complaints, provide information, and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction.

The candidate should possess good listening skills, and the ability to response quickly, to make a recommendation or solution to the customer\'s problem. A clear and pleasant speaking voice and fluency in English is also desired. There are several primary responsibilities common to this occupation:

What you\'ll need to bring to the team

• Excellent interpersonal skills, written and oral communication skills.
• Strong phone contact handling skills and active listening.
• Great attention to detail, good analytical and problem-solving skills.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and as part of a team.

What you\'ll be doing

• Handle daily customer\'s order fulfilment, and a strong commitment to ensure the delivery in a timely and accurately manner.
• Handle daily customers\' incoming and outgoing calls, emailing.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers\' request.
• Regular feedback to the management customer\'s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed

Qualifications

More about you

• Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
• Proficient in MS Office (Word, Excel & Outlook)
• A minimum of 3 years working experience in the related field.
• Resilient to thrive in a complex environment.

Additional Information

Experian Careers - Creating a better tomorrow together

Experian