Job Description

Role : Junior CRM

Type : Permanent

Location : Ampang

Working hours : 10am - 7pm

Working days : Monday to Friday

Salary : RM3,000 - RM3,500

Project handling : Financial

charges

and

reimbursement

Responsibilities :

Manage customer communication mainly via chat messaging with occasional calls. Provide customers with accurate and up-to-date exchange rate information. Build and maintain strong relationships with clients to encourage repeat business and trust. Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for transaction processing. Ensure that transaction statements are prepared and delivered to clients in a timely manner. Forward finalized statements from the operations department to clients. Work closely with internal teams to ensure smooth and efficient processing of customer transactions. Maintain a professional, responsive, and customer-focused approach at all times.

Requirements :

Minimum SPM or higher qualification. Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). Customer Services experienced is an advantage (fresh graduates are welcome to apply). High attention to detail, with the ability to manage rates and transaction information accurately. Good time-management and problem-solving skills. Comfortable working with chat-based communication. Immediate availability will be prioritized. Basic computer skills (Google Docs, Excel, Gmail, etc.). Willing to work on a rotating weekend schedule and perform overtime when required.

Benefits:

EPF / SOCSO / PCB Annual Leave Sick Leave Medical and Hospitalization Leave Medical Insurance Annual Bonus Performance Bonus Annual Salary Increment Transportation Allowance OT Allowance Training Provided
Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Additional leave Dental insurance Health insurance Maternity leave Opportunities for promotion Vision insurance
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Mandarin (Required) English (Required) Cantonese (Required)
Work Location: In person