Job Description

Requirements:

• Strong phone contact handling skills and active listening.
• Strong problem solving ability.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to work independently and manage own tasks as per given.
• Ability to multi-task, prioritize, and manage time effectively.
• Fluent in Mandarin & Cantonese will be added advantage (Spoken & Read).
• Communication level English is mandatory.
• Ability to go outstations (required).
• Ability to work under high pressure.
• 1-2 years of working experience in the related field is required for this position.

Scopes:Customer Service Representative Job Responsibilities: * Provided excellent support to customer via all relevant communication channels i.e. email, WhatsApp\xe2\x80\x99s and call backs.

• Attend to customer complaint by understand the details and track the issue in timely manner.
• To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly.
• Responsible to liaise and working closely with internal stakeholder to provide resolution back to customer within the expected timeframe.
• Identifying, tracking and escalating consistent or recurring issue as required.
• Able to provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Assist in improving and monitoring procedures & processes to ensure all SLAs are met accordingly.
• Attend to customer upon insurance policy renewals.
• Demonstrate and provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the processes.

Experience Required: Min 2 Year/s

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