Job Description

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce. com or similar RM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Responsibilities

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Adhere to shift follow Australia working time, or otherwise advised by reporting manager in order to support team operations.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

Benefits

• Five (5) working days a week.
• Internship allowance

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