Customer Resolution Recovery, Stuck Order Management
Job Description
: Track the movement of parcel status and backlog before claiming. Work cross-functionally with other functions. Manage and summarize Backlog, Lost & Damaged reports. Monitor Lost & Damaged parcel notification emails from Hubs. Manage and solve daily routine tasks. Track the movement of all parcels that enter the transportation process. Alert all functions to expedite the export of parcels to reach the customer quickly according to the company\'s standards. The team with the most knowledge of claim conditions and can judge damaged parcels to meet the company\'s standard claim conditions. Collects data on all damaged and lost parcels to summarize and work with the Logistics team and SEA Finance. CX Recovery Dashboard shows where lost and damaged parcels occurred to reflect the problem-solving on the spot. Manage other tasks as assigned. Requirements: Bachelor\'s Degree in a related field Native fluency in Thai Excellent in communication, negotiating, problem-solving, and coordination with other teams Have analytical skills to measure performance and monitor process of operation Basic Microsoft Office/Google G-Suite is required Experience in the logistics industry, especially Express business is a plus Can-do attitude, Ability to work under pressure and in a fast-paced environment Be able to work 6 days per week. Flexible on working days
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Job Detail
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Job IdJD948287
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned