Job Description

WE ARE HIRING FOR MNC!Job Details:Position : APAC Customer Care Center Representative (Australia Market)Company Industry : MedicalWorking Hours : Monday - Friday (8 hours/day; to follow NSW timing)Working Location : The Pinnacle, Persiaran Lagoon, Bandar Sunway, 46150 Petaling Jaya, SelangorWorking Duration: 12 months contract with PERSOLKELLYRemuneration : Basic RM 3,000 - RM 4,000 (depend on performance & qualification) with statutory contribution + leave entitlementWHO CAN APPLY?

• Degree in Business, Engineering, Logistics, Operations Management, Operations Research/Management Science, or a related field.
• A minimum of seven years of general business experience; critically including experience in customer service or sales
• Proven expertise in customer service operation
• Experience or deep understanding of the various aspects of Deliver (Warehouse, Transportation, Customer Service,) and Supply Chain excellence standards.
• Understands end-to-end supply chain functions and the critical process and system dependencies between Source, Make, Plan and Deliver functions
• Strong experience/understanding of process design, standards definition and implementation
• Customer centric mindset, track record of delivering customer-focused outcomes
• Manage physical and mental condition well Hours of operation are between 8am and 5.30pm (NZ) and 7.00am-8.30pm (AU) and this role may require a staggered start and finish time to cover these hours.
• Able to commence within immediately
• Open only for Malaysian

KEY RESPONSIBILITIES

• Ensuring the day-to-day order management activities are executed flawlessly and timely.
• Works closely with market customer service to measure customer satisfaction relating to ordering process and delivery management.
• Responding to customer queries in a timely and accurate way, via email or phone call which is customer preferred/designated.
• Build sustainable relationships of trust through open and interactive communication.
• Order management inclusive the following, but not limited:
• Processing of orders, consignment fill up, billing and return management
• Product recall handling - collection & replacement
• Generate required report
• Record all the transactions properly in the system/tools and prepare for the audit
• Inquiry management such as price information, delivery status, delivery change, back order communication management etc.

• Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
• Responds to and resolves complex customer complaints.
• Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
• Ensure Customer Service activities are aligned with the total Supply Chain strategies.

Serious applicants can send your updated resume to Ashikin_Malihi@persolkelly.com
- Subject: Job application for APAC Customer Care Center Representative (Australia Market)
- Please also provide your expected salary and notice periodDue to high number of applicants, only qualified candidates will be contacted for interview.
We thank you for your application \xf0\x9f\x98\x8a.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Malaysia and its affiliates collecting, using, and disclosing your personal data for the purposes set out in the Privacy Policy which is available at . You also acknowledge that you have read, understood, and agree to the said Privacy Policy.Follow us for the latest updates and valuable insights:

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Reference Number:Contact Details:ashikin_malihi@persolkelly.comProfession:Others
OthersCompany:PERSOLKELLY MalaysiaDate Posted:25/03/2024 5:27:00 PM

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