Job Description

The Customer Service & Admin Executive supports day-to-day sales, purchasing, customer service, and administrative functions. This role ensures smooth order processing, accurate documentation, timely follow-ups, and excellent service delivery--especially for export/tariff-related tasks. The position also handles invoice management, data entry, and office admin coordination to support efficient business operations.

Key Responsibilities:

A. Sales Support

Assisting in preparing quotations, sales proposals, and product information. Coordinate with internal teams to ensure timely delivery of goods/services. Maintain customer database, sales pipeline updates, and follow-up records. Support account management by responding to customer inquiries and preparing reports.

B. Purchasing (Procurement)

Source, compare, and evaluate quotations from suppliers. Issue Purchase Orders (POs) and follow up on order status, delivery timelines, and stock availability. Maintain vendor records and purchasing documentation. Assist in tracking inventory levels and ensuring timely replenishment. Source, compare, and evaluate quotations from suppliers. Issue Purchase Orders (POs) and follow up on order status, delivery timelines, and stock availability. Maintain vendor records and purchasing documentation. Assist in tracking inventory levels and ensuring timely replenishment.

C. Customer Service (Export & Tariff Handling)

Manage customer inquiries related to export, shipping requirements, tariff codes, and documentation. Prepare export documents (e.g., commercial invoice, packing list, delivery order). Liaise with logistics providers, forwarders, customs, and authorities when required. Track shipment status and update customers promptly. Ensure compliance with regulations, tariff codes, and documentation standards.

D. Administrative Support

Perform general admin duties such as filing, record keeping, document control, and office coordination. Maintain sales, purchasing, and customer service documentation in an organised manner. Support department meetings with minutes, document preparation, and scheduling.
Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person