Job Description

CH Global Marketing Plt Hiring! Full Time Customer Service & Admin Executive in Selangor, Earn up to MYR 2,150 + commission - Ricebowl
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Customer Service & Admin Executive
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MYR1,800 - MYR2,150 Per Month
Commission: MYR300 - MYR1,500
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Posted 5 hours ago o Closing 27 Dec 2025
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Working Location Near Station

• 49, JALAN KAPAR, KAWASAN18 Klang Selangor Malaysia 41400

Requirements

• SPM/Diploma or equivalent in any field.
• Proficiency in English; additional languages are a plus.
• Strong computer skills, especially in MS Office. Experience with S Q L Accounting systems is highly advantageous.
• Excellent organizational skills and a keen eye for detail.
• Ability to work both independently and collaboratively in a team.
• Prior experience in eCommerce, customer service, or logistics is preferred.

Responsibilities
1. Order Management & Fulfillment:

• Monitor and process orders from multiple channels: Shopee, Lazada, Site Giant, WhatsApp, and Sales Team.
• Prioritize and expedite instant/same-day delivery and self-collect orders.
• Generate and print all necessary documents (Picklists, Air Waybills, Delivery Orders, Invoices).
• Coordinate with packing staff and logistics partners (e.g., drivers) for timely dispatch.

2. Customer Service & Sales Support:

• Serve as the first point of contact for customer inquiries via eCommerce platforms and WhatsApp Business.
• Prepare and send quotations, Delivery Orders (DO), and invoices to formalize sales.
• Handle retail payments (QR, Card, Installment, Cash) accurately using the POS system.

3. Logistics & Inventory Coordination:

• Receive incoming goods, verify quantities, and manage documentation (sign, stamp, file).
• Oversee the release of goods, ensuring accurate checks and signed DOs.
• Manage the end-to-end process for customer service sets and repairs, including system updates (S Q L Account Software) and documentation (Stock Transfers, Debit Notes).

4. Returns, Refunds & Claims:

• Process customer returns and refunds according to company policy.
• Manage claims for damaged items by gathering evidence (CCTV, photos) and submitting claims via respective platforms (Shopee/Lazada/TikTok).

5. Administrative Excellence:

• Maintain meticulous digital and physical filing systems for all transaction documents.
• Perform end-of-day duties: payment reconciliation, card settlement, daily reporting to management.
• Utilize various software systems (S Q L Accounting System, HomeHero, Site Giant) for daily operations.

Benefits

• Annual leave
• Medical and hospitalisation leave
• Statutory deductions (EPF, SOCSO & PCB)
• Annual bonus
• Travel allowance
• Phone Bill allowace
• Personal clinic visit claim provided (upon medical leave)

Skills
Customer Support Communication Skills Problem Solving Active Listening Empathy Conflict Resolution Telephone Etiquette
Important Information
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Skills Required