Job Description

Maersk E-commerce (MEC) provides a comprehensive set of services and solutions for our customers\' e-commerce needs, including warehousing, transportation, last-mile delivery (parcel and heavy/bulky), international e-commerce end-to-end, reverse logistics, re-commerce, e-commerce network solutions, marketplace, and multi-channel. We are at the forefront of developing cutting-edge technologies to improve the customer\xe2\x80\x99s experience with personalized and automated end-to-end digital journeys that enable Maersk customers to access standardized products and services seamlessly.With a presence in 100+ countries, we are improving life for all by integrating the world. If you are passionate about leading and building a global business, taking on the challenges on behalf of our Customers, and working with a fantastic group of colleagues, reach out to us.We OfferMaersk being the global leader in the industry, you\xe2\x80\x99ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone\xe2\x80\x99s contribution is valued and rewarded.On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You\xe2\x80\x99ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.We\xe2\x80\x99re looking for a motivated and customer-focused individual to join our team as a Customer Service Agent (Mandarin Speaking)! In this role, you\xe2\x80\x99ll engage with our customers, ensuring their needs are met and exceeded. You\xe2\x80\x99ll also provide essential administrative support to keep our operations running smoothly and efficiently.Key ResponsibilitiesLive Chat Support:Engage with customers through live chat, offering real-time assistance and resolving inquiries.Use strong communication and problem-solving skills to ensure a positive customer experience.Email Correspondence:Respond to customer inquiries and concerns via email promptly and professionally.Provide clear and accurate information to address customer queries effectively.Phone Support:Handle incoming calls, addressing customer needs with empathy and professionalism.Resolve issues over the phone, ensuring high levels of customer satisfaction.Customer Issue Resolution:Investigate and analyze customer problems, identifying root causes and implementing solutions.Work with other departments to resolve complex issues and provide comprehensive solutions.Product Knowledge:Stay updated on product features and updates to provide accurate information.Continuously enhance your product knowledge to assist customers better and contribute to product improvements.Documentation:Keep accurate records of customer interactions, transactions, and complaints.Generate reports to analyze customer trends and suggest improvements to products or services.We are looking forFresh graduates are welcome to apply; experience in customer service, e-commerce, or logistics is a plus.Strong customer service and administrative skills.Ability to work both independently and in a team environment.Excellent written and verbal communication skills, fluency in Mandarin and English.Proficiency in live chat platforms, email, and phone systems.Strong problem-solving and decision-making abilities.Ability to stay calm under pressure and handle challenging situations with patience.Basic understanding of e-commerce and our products/services.Required to be on Shift Rotation according to the business needs#LI-KA1Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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Maersk