Job Description

Company Description
Our company is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world\xe2\x80\x99s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. They provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

• Understand customer enquiries related to their hotel bookings and respond via applicable channels: email, and chat
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Making outbound calls to the hotel in urgent cases
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client\'s documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Job Type: Full-time Salary: RM3,300.00 per month Schedule:

• Monday to Friday
• Rotational shift

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Mandarin (Required)
• Cantonese (Required)