Job Description

• Deliver effortless customer interactions and increase customer retention through best-in-class customer service.
• Represent the voice of the customer to the wider business by identifying and capturing customer feedback through direct customer interactions and analysis of patterns in interactions of the whole department.
• Offer proactive solutions to reduce customer issues.
• Maintain thorough documentation of all customer conversations and actions to support the decision-making process.

Requirements

• At least 1 year of customer service experience
• Good command over English language (verbal and written) as the primary support channel will be via phone
• Friendly and welcoming manner with clients and other members of the customer service team
• Use customer-relationship management (CRM) software to document and monitor customer interactions and data
• Manage large amount of inbound and outbound calls in a timely manner
• Willing to work on rotational weekend and night shifts
• Preferably based in Kuala Lumpur with a contact center background
• Willingness to cooperate with customers and internal stakeholders to resolve any issues that may arise
• Ability to maintain a calm and polite manner in stressful situations
• Experience in transport / logistics is not necessary, but willingness to learn is critical
• Able to work both remotely and face-to-face with customers

Benefits

Join us to be part of the urban mobility and sustainable transportation revolution! We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, cutting-edge technology, barriers to overcome and problems to solve. If you are one to lead the charge, smash through barriers and create a positive impact, we want to talk to you!

At Beam, here\'s what you can expect from us:

• Opportunity to make an impact by being part of a movement that will revolutionise transportation in cities.

• Be part of an organisation in hyper-growth mode with plenty of opportunity for personal development

• Flexible and inspiring workplace with a team of competent, motivated and fun co-workers

• Autonomy and ownership of the work you do, with the hybrid and flexible working arrangement

Beam Mobility Holdings