Customer Service Agent (ne2)

Kuala Lumpur, Malaysia

Job Description


  • Deliver effortless customer interactions and increase customer retention through best-in-class customer service.
  • Represent the voice of the customer to the wider business by identifying and capturing customer feedback through direct customer interactions and analysis of patterns in interactions of the whole department.
  • Offer proactive solutions to reduce customer issues.
  • Maintain thorough documentation of all customer conversations and actions to support the decision-making process.
Requirements
  • At least 1 year of customer service experience
  • Good command over English language (verbal and written) as the primary support channel will be via phone
  • Friendly and welcoming manner with clients and other members of the customer service team
  • Use customer-relationship management (CRM) software to document and monitor customer interactions and data
  • Manage large amount of inbound and outbound calls in a timely manner
  • Willing to work on rotational weekend and night shifts
  • Preferably based in Kuala Lumpur with a contact center background
  • Willingness to cooperate with customers and internal stakeholders to resolve any issues that may arise
  • Ability to maintain a calm and polite manner in stressful situations
  • Experience in transport / logistics is not necessary, but willingness to learn is critical
  • Able to work both remotely and face-to-face with customers
Benefits

Join us to be part of the urban mobility and sustainable transportation revolution! We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, cutting-edge technology, barriers to overcome and problems to solve. If you are one to lead the charge, smash through barriers and create a positive impact, we want to talk to you!

At Beam, here\'s what you can expect from us:
  • Opportunity to make an impact by being part of a movement that will revolutionise transportation in cities.
  • Be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
  • Flexible and inspiring workplace with a team of competent, motivated and fun co-workers
  • Autonomy and ownership of the work you do, with the hybrid and flexible working arrangement

Beam Mobility Holdings

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Job Detail

  • Job Id
    JD967863
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    4000 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned