s: 1) Perform outbound calls to customers and/or shippers to clarify information, research issues, inquiries related to Ninjavan products, and services. 2) This job sometimes requires follow-up calls or emails. All interactions must be documented and also updated in the CRM system. 3) To provide customer service support to all customers and endeavor to deliver excellent service and make every encounter a delightful one for our customers. 4) Handle all outbound tasks via phone with the utmost professionalism and ensure high-quality customer service is provided at all times. 5) Update our internal CS Systems with customer information & customer inquiries. 6) Provide complete and accurate responses to customers \xe2\x80\x93make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required. 7) Adhere to work schedule as planned. 8) Use call center technologies, and ensure that all actions taken to handle customers\xe2\x80\x99 inquiries, problems and complaints are in compliance with the Company\xe2\x80\x99s Standard Operating Procedures and Policies and escalate any exceptions to the relevant departments for further advice. 9) Keep yourself abreast with all the latest information on the company\xe2\x80\x99s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner. 10) Feedback / escalate any urgent/critical issues or problems to management on a timely basis. 11) Maintain confidentiality of the organization\xe2\x80\x99s customers and data. 12) Maximize opportunities to up-sell or cross-sell company products and services. 13) Ensure individual/team KPIs are met/achieved consistently. 14) Attend all required and necessary meetings and training sessions arranged by the department/company as and when required. Requirements: 1) Min SPM (min pass in Math, Eng) + 1 year accumulated full-time working experience in CS, Sales, and Marketing. Fresh Diploma holders / Fresh grads will also be considered. 2) Good communication skills; ability to listen, understand questions and provide relevant responses, ability to articulate/express oneself clearly to get the message across, speech is clear + good tone of voice 3) Language proficiency in English is a must. 4) Typing skills \xe2\x80\x93 28 wpm 5) Basic mathematical computation skills 6) Fast learner, able to grasp the knowledge of telecommunications services quickly. 7) Familiar with PC usage & knows how to navigate around websites/portals. 8) Customer Focused; Has good measure of confidence level \xe2\x80\x93 i.e. not easily intimidated by irate customers, not timid Others: 1) 5 days per week 2) Morning shifts: 9 am till 6pm.
Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent