Job Description

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division of Caldecott Music Group.

We are looking for a Customer Service and Experience Centre Supervisor to join us as we strive to deliver world-class service to our customers. As a sales professional, knowledge of the sales process is crucial - prospecting, qualifying, selling, overcoming objections, closing the deal and follow up. We want somebody who matches our spirit and ambitions, and someone who will challenge us to constantly push our boundaries.

:

• Plan, manage, and monitor daily operations.
• Monitor the operation process and act as a decision maker in the event of any operational problems.
• Motivating, managing, and leading the team to success.
• Manage inventory and keep stock at an optimal level.
• Maintain a high level of customer service and satisfaction.

• Managing inbound and outbound calls in a timely manner.
• Assisting callers with troubleshooting, navigating the company website, or using products or services.
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions to de-escalate situations involving dissatisfied customers.
• Achieve personal/team qualitative and quantitative goals.
• Participate in sales and marketing events, roadshows, and so on as needed.
• Complete daily Customer Service and Experience Centre tasks.

• At least 2-3 years of related experience, experience in the music retail industry is an added advantage.
• Diploma/degree holder in any discipline.
• Work with internal departments to understand client needs and implement necessary improvements.
• Proactive, innovative, and results-driven
• Excellent communication and interpersonal skills
• Extensive product knowledge (music instruments).
• Team leadership abilities.
• Knowledge of Microsoft Windows applications such as Word, Excel, and PowerPoint
• Working on weekends

• Competitive Remuneration
• Healthcare, Dental & Insurance Programme
• Various Leave Benefits
• Long Service Awards
• Attractive Staff Discount at our academy, purchase of musical instruments and lifestyle products