Job Description

Job Responsibilities:

1. Documentation & Record Keeping

Maintain accurate records of customer interactions, warranties, service requests, and repairs. Process and file warranty claims, returns, and refund requests. Ensure compliance with company policies and legal regulations.

2. Coordination & Scheduling

*

Schedule service appointments, technician visits, or follow-ups. Liaise between customers, field service teams, and technical support. Track service orders and ensure timely completion.

3. Inventory & Spare Parts Management

Monitor stock levels of spare parts and reorder as needed. Maintain a database of parts used in repairs and replacements.

4. Customer Communication Support

*

Generate service reports, confirmation emails, and follow-up messages. Assist customer service teams with backend processes Handle administrative aspects of customer complaints or escalations.

5. Billing & Invoicing Support

*

Verify service charges, warranty coverage, and out-of-pocket costs. Process invoices for repairs, installations, or extended services. Work with the Finance department on payment reconciliations.

6. Data Analysis & Reporting

*

Track key metrics (e.g., service turnaround time, repeat complaints). Prepare reports for management on after-sales performance. Identify trends (e.g., frequent product issues) for quality improvement.

7. Process Improvement

*

Suggest improvements to streamline after-sales workflows. Update internal documentation (e.g., service manuals, warranty terms).

Job Requirements:

High school Diploma or equivalent. Proven experience in Sales support for 2-3 years. Possesses a professional and cheerful attitude. Managing multiple tasks, deadlines, and records. Accurate data entry and documentation. Experience in Customer Service System (Caction) ,ERP Software, MS Office Excel.
Job Type: Full-time

Pay: RM2,200.00 - RM3,800.00 per month

Work Location: In person