Customer Service Assistant (mandarin Speaker)

Kuala Lumpur, Malaysia

Job Description


  • Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers\' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
  • Enhance and improve current process.
  • Ensuring Customer Service satisfaction with clients
  • Following process and procedure of the Company.
Benefits
  • EPF, SOCSO, EIS included
  • Min 12 Days Annual Leave per year
  • Overtime allowance
Additional Benefits
  • Training Provided
  • Medical and Hospitalisation Leave
  • Allowance Provided
  • Overtime Pay
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Job Detail

  • Job Id
    JD1030402
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned