to support order processing and customer coordination as part of a new ERP system rollout.
Key Responsibilities:
Order Processing & Coordination
Process customer orders accurately using the ERP system.
Liaise with production and logistics teams to ensure timely deliveries.
Update customers on order status, delivery schedules, and any changes.
Customer Support & Issue Resolution
Handle customer inquiries professionally via phone and email.
Resolve issues promptly to maintain customer satisfaction.
Data & Reporting
Maintain accurate records of orders and deliveries.
Prepare reports as required by the team or management.
Support data entry, testing, and training activities during the ERP rollout.
Collaboration & Process Improvement
Work closely with other departments to improve customer service processes.
Provide feedback to enhance operational efficiency.
Requirements:
Minimum SPM qualification; Diploma or Degree is an advantage.
2-3 years of experience in customer support, order processing, or sales support preferred.
Familiarity with ERP systems (SAP, Oracle, or similar) is an advantage.
Strong communication and problem-solving skills.
Detail-oriented and able to handle multiple tasks simultaneously.
Proficient in Microsoft Office (Excel and Outlook).
Willing to spend extra time when needed to complete tasks.
Medical Insurance provided
Outpatient Medical Coverage provided
Supportive team environment with learning opportunities
What's Offered:
Competitive monthly salary: RM2,500 - RM3,000
Exposure to ERP systems and modern work processes
Opportunities to grow within a reputable manufacturing group
Ideal for individuals who:
Are detail-oriented and systematic
Enjoy supporting customers and ensuring smooth operations
Want to develop skills in ERP systems and process improvement
How to Apply:
If you are excited to grow your career in customer service within the manufacturing sector,
apply now with your updated CV.
Only shortlisted candidates will be contacted.
Job Type: Contract
Contract length: 24 months
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
Health insurance
Opportunities for promotion
Schedule:
Monday to Friday
Experience:
Data entry: 1 year (Preferred)
ERP systems: 1 year (Preferred)
Language:
English (Required)
Work Location: In person
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