Customer Service & Assistants ( Mandarin Speaker )

Jelutong, Pulau Pinang, Malaysia

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High work focus, strong sense of responsibility, good obedience, friendly and willing to work in a team.
Communication skills, learning ability and ability to work under pressure must meet a certain standard.
With Customer Service experience is added advantage
Computer Literate
Fresh graduate is encourage to apply too.
Willing to work in rotating shifts and able to accept rotational rest day schedule. Good attendance and punctuality are required.

Responsibilities

Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers\' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
Enhance and improve current process.
Ensuring Customer Service satisfaction with clients
Following process and procedure of the Company.

Benefits

Additional Benefits

Ricebowl

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