Customer Service Associate

Customer Service Associate | Upto3.3k | Freshgrads/spmleavers | Immediatejoiners

Subang Jaya, M10, MY, Malaysia

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Job Description

Responsibilities:

Handle inbound calls, emails, and chats from customers regarding telco products and services. Assist customers with billing inquiries, service issues, and general account support. Provide accurate information and solutions in a timely and professional manner. Escalate complex cases to relevant departments when necessary. Ensure high levels of customer satisfaction and adhere to service quality standards.

Requirements:

Minimum SPM or equivalent qualification. Good communication skills in English and [Bahasa Malaysia/Mandarin/Tamil - if required]. Customer-oriented with patience and problem-solving skills. Able to work on rotational shifts, including weekends/public holidays. Prior customer service or call centre experience is an advantage (but not mandatory).
Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Language:

Mandarin (Preferred)
Work Location: In person

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