DM Mobile Telecommunications SDN BHD
Responsibilities: Policy and Procedure Development & Implementation: Develop, implement, and maintain comprehensive health and safety policies, procedures, and safe work practices in accordance with the Occupational Safety and Health Act 1994 (OSHA) and other relevant regulations (e.g., Factories and Machinery…
Key Responsibilities Oversee daily financial and accounting operations, including AP, AR, GL, payroll, and bank reconciliation. Prepare monthly, quarterly, and annual financial statements in accordance with accounting standards. Develop and manage budgets, forecasts, and financial planning activities. Monitor cash flow,…
Key Responsibilities: Attend to inbound calls regarding banking products, services, and general inquiries. Support customers with account details, transactions, card matters, digital banking, and other related services. Identify customer needs and provide suitable solutions or escalate when required. Record all…
Job Responsibilities: Handle inbound customer calls related to mobile, internet, and telco services. Provide accurate information, troubleshoot basic issues, and resolve customer enquiries. Escalate complex cases to the relevant departments when necessary. Update customer details and call records in the…
Responsibilities: Handle customer inquiries via phone, email, and WhatsApp. Provide shipment updates, delivery status, and resolve issues promptly. Coordinate with warehouse, operations, and delivery teams for smooth processes. Manage order tracking, complaints, and service requests. Maintain accurate records in the…
Key Responsibilities Fleet Operations: Oversee the entire vehicle lifecycle, including procurement, maintenance, utilization, and end of life disposal. Maintenance & Scheduling: Develop preventive maintenance schedules, reduce downtime, and manage all repair or servicing activities. Logistics: Enhance route planning, dispatching, and…
Tanggungjawab Utama: Mengendalikan forklift dengan selamat untuk memindahkan, mengangkat dan menyusun barang di dalam gudang atau kawasan operasi. Memastikan semua barang dimuat dan dibongkar dengan betul mengikut standard keselamatan. Melakukan pemeriksaan harian forklift (checklist) seperti keadaan fork, brek, bateri atau…
Job Summary: Responsible for acquiring new customers, managing client relationships, and promoting the company’s logistics services to achieve sales targets. Key Responsibilities: Source and develop new business opportunities in logistics and transportation. Meet clients to understand requirements and propose suitable…
Key Responsibilities Perform GL code analysis, reconciliations, and proper classification of financial transactions. Assist in preparing and tracking department/business unit budgets. Support tax planning, maintain audit documentation, and liaise with external auditors. Prepare monthly branch P&L reports and analyze performance…
Responsibilities: Handle inbound customer calls related to banking products, accounts, and services. Provide accurate information and resolve customer enquiries professionally. Assist customers with account updates, transaction enquiries, and general support. Log all interactions and update customer details in the system.…
Key Responsibilities: Answer inbound calls from customers related to billing, service plans, and technical issues. Provide accurate information and resolve customer inquiries effectively. Record and update customer details in the system. Escalate complex issues to the appropriate departments when necessary.…
Key Responsibilities: Make outbound calls to potential customers to promote and sell banking products. Explain product features, benefits, and terms clearly to customers. Meet and exceed daily, weekly, and monthly sales targets. Handle customer inquiries professionally and provide accurate information.…
Key Responsibilities Lead, guide, and motivate telesales agents to achieve sales KPIs. Monitor daily call activities, performance, and sales pipeline. Conduct briefings, coaching, and performance evaluations. Ensure strict adherence to bank policies and regulatory compliance. Train agents on product knowledge,…
Key Responsibilities: Conduct onboarding and refresher training for new and existing telesales staff. Develop training materials, scripts, and sales guides to support learning. Coach and monitor telesales agents to improve call quality and sales performance. Evaluate training effectiveness through assessments…
Key Responsibilities: Fleet Operations: Manage the full vehicle lifecycle — acquisition, maintenance, utilization, and disposal. Maintenance & Scheduling: Plan preventive maintenance, minimize downtime, and coordinate repairs or servicing. Logistics: Optimize route planning, dispatching, and scheduling to improve efficiency and reduce…
Key Responsibilities: Make outbound calls to potential customers to promote and sell banking products. Explain product features, benefits, and terms clearly to customers. Meet and exceed daily, weekly, and monthly sales targets. Handle customer inquiries professionally and provide accurate information.…
Tanggungjawab: Mengendalikan forklift untuk memindahkan, menyusun dan memuat barang di gudang. Memastikan keselamatan semasa operasi forklift. Melaksanakan kerja pemuatan dan pemunggahan mengikut arahan penyelia. Memeriksa dan menyelenggara forklift secara berkala. Kelayakan: Minimum SPM atau setaraf. Lesen forklift yang sah. Berpengalaman…
Key Responsibilities: Answer inbound calls from customers related to billing, service plans, and technical issues. Provide accurate information and resolve customer inquiries effectively. Record and update customer details in the system. Escalate complex issues to the appropriate departments when necessary.…
What you'll be doing Design, develop, and maintain scalable Java applications using Spring Boot 3.1, with NextJS and TailwindCSS for the frontend. Work with cross functional teams to gather and define system requirements. Write clean, efficient, and well documented code…
Your Role: Respond to incoming leads from TikTok, Facebook, WhatsApp, etc. Answer questions, overcome objections, and close sales professionally and quickly Communicate fluently and naturally in Mandarin, Malay, and English (spoken & written) Collaborate with our in house marketing team…
Responsibilities: Manage end to end purchasing process (sourcing, RFQs, negotiations, POs, contracts, expediting). Review and verify Purchase Orders (POs) and Supplier Delivery Orders (DOs). Assist in sourcing materials and ensuring availability for new projects. Monitor and evaluate vendor performance on…
Responsibilities: Respond to customer inquiries via phone, email, or chat. Provide accurate product or service information. Handle complaints and escalate issues when necessary. Maintain customer records and update information in the system. Deliver excellent service and ensure customer satisfaction. Requirements:…
Key Responsibilities: Lead, coach, and motivate a team of Customer Service Executives. Monitor team performance, handle escalations, and ensure timely issue resolution. Conduct regular feedback, coaching, and performance reviews. Collaborate with internal teams to maintain smooth operations and service standards.…
Key Responsibilities: Conduct onboarding and ongoing training for telesales staff. Monitor calls and provide performance feedback. Develop training materials, scripts, and sales guides. Identify skill gaps and recommend improvement plans. Support team leaders in maintaining high sales standards. Requirements: Proven…
Responsibilities: Handle incoming calls from customers professionally and efficiently. Provide accurate information regarding products, services, and promotions. Assist customers in resolving billing, technical, and account related issues. Escalate complex issues to the relevant department when necessary. Maintain customer satisfaction through…
Responsibilities: Lead and motivate a team of telesales agents to achieve sales goals. Monitor call performance and provide regular coaching and feedback. Track daily and weekly sales results and prepare reports. Handle escalated customer issues when necessary. Support recruitment, training,…
Key Responsibilities: Conduct 100% outbound calls to existing bank customers. Promote and cross sell financial products including credit card balance transfers and personal loans. Maintain accurate call records and follow up with customers when necessary. Deliver high quality customer engagement…
Responsibilities: Answer incoming customer calls in a professional and friendly manner. Assist customers with product, service, or billing inquiries. Provide accurate information and resolve issues effectively. Escalate complex issues to the relevant department when necessary. Maintain records of customer interactions…
Requirements? Bachelor’s Degree or Diploma in Marketing, Communication, Multimedia, or any relevant field. Proficiency in both Mandarin and Bahasa Malaysia (spoken & written) is essential. Our market is predominantly Mandarin speaking, but we serve a national audience—dual language fluency is…
Responsibilities: Handle incoming calls from customers professionally and efficiently. Provide accurate information regarding products, services, and promotions. Assist customers in resolving billing, technical, and account related issues. Escalate complex issues to the relevant department when necessary. Maintain customer satisfaction through…
Responsibilities: Respond to customer inquiries through phone, email, or chat. Assist customers with product or service information. Handle complaints and provide effective solutions. Process orders, forms, and applications accurately. Maintain a professional and friendly attitude at all times. Requirements: Minimum…
Tanggungjawab Utama: Membantu Operator dalam menjalankan kerja pengeluaran atau operasi harian. Memastikan mesin dan peralatan berada dalam keadaan baik sebelum dan selepas digunakan. Membantu dalam proses pembungkusan, penyusunan, dan pemeriksaan kualiti produk. Memastikan kawasan kerja sentiasa bersih dan selamat. Melaporkan…
Responsibilities: Respond to customer inquiries through phone, email, or chat. Assist customers with product or service information. Handle complaints and provide effective solutions. Process orders, forms, and applications accurately. Maintain a professional and friendly attitude at all times. Requirements: Minimum…
Responsibilities: Respond to customer inquiries through phone, email, or chat. Assist customers with product or service information. Handle complaints and provide effective solutions. Process orders, forms, and applications accurately. Maintain a professional and friendly attitude at all times. Requirements: Minimum…
Responsibilities: Handle incoming calls, emails, or chats from customers. Provide accurate information regarding products, services, and company policies. Resolve customer complaints and escalate issues when necessary. Maintain good customer relationships by delivering excellent service. Record and update customer information in…
Key Responsibilities: Handle inbound and outbound calls, emails, and chat inquiries related to Telco products and services. Assist customers with billing, network, technical, and account related inquiries. Provide accurate information and effective solutions within the agreed turnaround time. Escalate complex…
Tanggungjawab Utama: Mengendalikan mesin dan peralatan mengikut prosedur kerja. Memastikan pengeluaran berjalan lancar dan menepati jadual. Melakukan pemeriksaan kualiti asas terhadap produk. Mematuhi peraturan keselamatan di tempat kerja. Menjaga kebersihan kawasan kerja. Kelayakan: Minimum SPM atau setaraf. Boleh bekerja dalam…
Job Scope Identify and pursue new business opportunities through market research and client engagement. Build and maintain strong relationships with clients, partners, and internal stakeholders. Drive revenue growth and achieve sales targets via strategic initiatives. Develop and execute business development…
Responsibilities: Handle inbound calls, emails, and chats from customers regarding telco products and services. Assist customers with billing inquiries, service issues, and general account support. Provide accurate information and solutions in a timely and professional manner. Escalate complex cases to…
Your Responsibilities : ? Handle and process client data (pension contributions, updates, payments, etc.) ? Review and verify customer documents and requests ? Respond to client inquiries via email ? Work closely with internal teams to ensure smooth daily operations…
Tanggungjawab Mengambil, membungkus, menerima dan menghantar bahan. Menyimpan dan mengemaskini rekod inventori. Memeriksa serta melaporkan barang rosak atau cacat. Mengendalikan peralatan dan bahan dengan selamat. Memastikan pelabelan, penyimpanan dan susunan yang betul. Mengurangkan pembaziran dan mengekalkan kualiti kerja. Job Types:…
Responsibilities: Handle customer inquiries via phone, email, and in person. Provide accurate information on banking products and services. Assist with account transactions, service requests, and issue resolution. Escalate complex cases and ensure timely follow up. Deliver excellent customer service while…
Responsibilities and Accountabilities Assist customers with placing online orders. Provide prompt support via phone and email. Handle payments and customer data accurately and securely. Help protect the client’s brand and customer loyalty by resolving issues effectively. Escalate urgent matters through…
Responsibilities Review and manage user uploaded content based on client guidelines and policies. Meet performance targets and maintain high quality standards in all reviews. Escalate cases promptly following the proper procedures. Follow confidentiality policies and handle customer information securely. Take…
Responsibilities Handle customer inquiries via phone, email, and chat Provide accurate information on products, services, and policies Resolve issues efficiently while ensuring customer satisfaction Escalate complex cases to the relevant departments Maintain accurate records of interactions in the system Requirements…
Responsibilities: Review, edit, and refine AI generated content (text, dialogues, and narratives) for grammar, clarity, tone, and logical flow. * Ensure all outputs meet internal quality, consistency, and style standards. * Provide feedback and collaborate with the team to continuously…
Key Responsibilities: Respond to customer inquiries via phone, email, live chat, and other platforms in a courteous and timely manner Provide accurate information on products, services, and company policies Resolve customer concerns and issues effectively, ensuring high levels of satisfaction…
Key Responsibilities: Respond promptly to customer inquiries via phone, email, live chat, or social media. Resolve customer complaints efficiently and ensure customer satisfaction. Provide product/service information accurately and professionally. Escalate unresolved issues to appropriate internal teams. Maintain detailed and accurate…
Key Responsibilities : Identify and qualify new business opportunities in target markets. Build and maintain a strong sales pipeline (outreach, meetings, proposals). Lead discovery, solution pitching, pricing, and contract negotiation. Collaborate with marketing on campaigns and lead gen activities. Maintain…
Responsibilities: Receive, unpack, and process incoming goods and equipment. Prepare and distribute computer kits and peripherals. Maintain accurate inventory records using tools such as bar code scanners and electronic logs. Track and report defective items, and assist with basic troubleshooting.…
Responsibilities: Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve…
Responsibilities: Handle and maintain full set of accounts. Ensure financial records are accurate and updated on time. Organize and file accounting documents properly. Assist with audit preparation and liaise with auditors. Support month end and year end closing activities. Prepare…
Key Responsibilities: Respond to customer inquiries via phone, email, live chat, and other platforms in a courteous and timely manner Provide accurate information on products, services, and company policies Resolve customer concerns and issues effectively, ensuring high levels of satisfaction…
Key Responsibilities: Respond to customer inquiries via phone, email, live chat, and other platforms in a courteous and timely manner Provide accurate information on products, services, and company policies Resolve customer concerns and issues effectively, ensuring high levels of satisfaction…
Responsibilities : Act as the main contact for customers, handling inquiries, complaints, and feedback with professionalism and empathy. Understand and respond to customer needs by offering tailored solutions. Work with internal teams to improve customer experience and satisfaction. Analyze feedback…
We are seeking a highly motivated and customer centric individual to join our remote customer service team. The successful candidate will be responsible for managing customer interactions with professionalism and efficiency, ensuring a positive customer experience across all communication channels.…
Key Responsibilities: Handle incoming customer calls and emails promptly and professionally Provide accurate information on shipments, deliveries, and services Resolve customer complaints or escalate issues when necessary Process tracking, pickups, and claims requests Maintain records of customer interactions and transactions…
Responsibilities : To develop new business and maintain current business Identifying business opportunities, studying and analysing potential sales. Handle customer enquiries, and provide assistance to meet their requirement. Resolve customer problem – investigate, prepare solution and discuss with Sales Manager.…
Key Responsibilities: Handle customer inquiries via phone, email, live chat, or social platforms in a timely and professional manner Provide accurate information regarding products and services Resolve issues efficiently while ensuring a high level of customer satisfaction Escalate complex or…
Key Responsibilities: Collaborate with senior team members to plan and design promotional campaigns. Gather market insights and stay updated on trends related to Product, UI/UX, and Promotions Events. Create and translate content between Mandarin and English with high accuracy. Work…
Responsibilities: Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve…
Key Responsibilities: Work closely with Senior team members to design promotional campaigns. Gather market intelligence on latest trends relevant to company Product/UIUX/Promotions Events. Write content and ensure accurate translation between Chinese and English. Collaborate with the design and IT team…
Responsibilities : ? Assist customer issues via chat with excellent quality customer service. ? Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively. ? Listen attentively to customer needs/concerns and demonstrate empathy while…
Key Responsibilities: Handle incoming customer calls and emails promptly and professionally Provide accurate information on shipments, deliveries, and services Resolve customer complaints or escalate issues when necessary Process tracking, pickups, and claims requests Maintain records of customer interactions and transactions…
Responsibilities : Receive, unpack, and process goods at the datacenter, including signing for packages and preparing computer kits. Maintain accurate inventory using asset management tools like bar code scanners and electronic records. Track and report defective items, manage on site…
Responsibilities: Provide continuous technical support via telephone and email related to the product Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem Identify the level of technical knowledge and adjust technical…