Customer Service Team Lead | Upto8k | Mandarin Speaker | Immediate Joiner
Subang Jaya, M10, MY, Malaysia
Job Description
Key Responsibilities:
Lead and motivate a team of Customer Service Executives Monitor daily team performance and service level metrics Conduct coaching, feedback sessions, and performance evaluations Handle escalations and ensure timely resolution of customer issues Liaise with internal departments to ensure operational efficiency Drive continuous improvement initiatives across the team Ensure adherence to company policies, compliance, and SOPs
Requirements:
Minimum 2 years of experience in customer service/contact centre At least 1 year in a team leader/supervisory role Strong leadership and people management skills Excellent verbal and written communication in English Familiarity with digital banking or financial services is an advantage Able to work on the specified shift and rest days
oStrong command of Mandarin and English in both verbal and written communication (COMPULSORY);
Job Types: Full-time, Permanent
Pay: Up to RM8,000.00 per month
Benefits:
Opportunities for promotion Professional development
Work Location: In person
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Job Detail
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Job IdJD1339972
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, M10, MY, Malaysia
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EducationNot mentioned