Customer Service Representative | Freshers/spmleavers | Upto3k | Novemberintake
Subang Jaya, M10, MY, Malaysia
Job Description
Key Responsibilities:
Answer inbound calls from customers related to billing, service plans, and technical issues. Provide accurate information and resolve customer inquiries effectively. Record and update customer details in the system. Escalate complex issues to the appropriate departments when necessary. Maintain a high level of professionalism and customer satisfaction. Meet individual and team performance targets (e.g., call handling time, quality scores).
Requirements:
Minimum qualification:
Sijil Pelajaran Malaysia (SPM) or equivalent. Good communication skills in English and Bahasa Malaysia. Basic computer skills and ability to navigate multiple systems. Customer-oriented, patient, and able to handle pressure. Willing to work on shifts, weekends, and public holidays. Prior customer service or call center experience is an added advantage.Job Types: Full-time, Permanent, Fresh graduate
Pay: From RM3,200.00 per month
Benefits:
Opportunities for promotion Professional development
Work Location: In person
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Job Detail
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Job IdJD1286758
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, M10, MY, Malaysia
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EducationNot mentioned