Customer Care Representative | Wfh | Upto4.5k
Kuala Lumpur, M14, MY, Malaysia
Job Description
Key Responsibilities:
Attend to inbound calls regarding banking products, services, and general inquiries. Support customers with account details, transactions, card matters, digital banking, and other related services. Identify customer needs and provide suitable solutions or escalate when required. Record all customer interactions accurately in the system. Meet service quality benchmarks and call handling KPIs.
Requirements:
Minimum SPM/Diploma; Degree is an advantage. Prior customer service or call centre experience (banking preferred). Excellent communication and interpersonal skills. Able to handle fast-paced environments and multitask effectively. Strong problem-solving skills with attention to detail.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Up to RM5,000.00 per month
Benefits:
Health insurance Opportunities for promotion Professional development
Language:
Mandarin (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1329846
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned