Job Description

Duties and Responsibilities

1. Frontline counter:

Greet and maintaining a positive and professional attitude toward customers at all times. Possess good knowledge and understanding of products, menus and new packages and actively provide choices to suit Customers' preferences. Guide customer through the ordering process following the Operation Manual Book. Address customer inquiries, concerns, and requests promptly and courteously. Communicate with customers for orders and ensure accurate orders are delivered to customer.
2. Customer Service:

Coordinate with Cashier to manage room allocations and ensure a smooth flow of reservations. Follow established customer check-in procedure in the Operation Manual Book. Follow established customer check-out procedure in the Operation Manual Book. Response to customer calls from Room Service promptly for any assistance such as food orders, technical issues or other related issues. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Report to Direct Superior immediately if any problem arises.
3. Reports:

Prepare and submit Customer Complaint Report to Direct Superior (if any).
4. Customer Feedback:

Ensure customers complete the Google Survey Form in order to collect customer feedback and reviews to gauge satisfaction level. Report feedback to management for continuous improvement.
5. Safety Compliance:

Follow safety guidelines as stated in Operational Manual Policies and Procedures. Report and address any safety hazards promptly.
6. Any ad hoc tasks required by Direct Superior.

Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

Opportunities for promotion Professional development
Education:

STM/STPM (Preferred)
Experience:

Customer Care Specialist: 1 year (Required)
Language:

Mandarin (Required) Bahasa (Required)
Application Deadline: 05/31/2024
Expected Start Date: 05/31/2024