Job Description

Job Position: Customer Support Executive (Taiwan Market)

Job Type: Contract / Permanent

Job Responsibilities:

Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. As a first point of contact, promote a unified and professional image of the company as a whole. Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software-related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists. Correctly identify call type, utilise appropriate system resource and adhere to logging procedures. Processing of consumables and supplies orders for customers. Conduct daily activities in accordance with the company's policies, procedures and code of conduct. Conduct daily activities in a quality and environmentally responsible manner in accordance with the company's policies

Qualifications & Requirements:

Fresh graduate is encouraged to apply and/or SPM, Diploma, Degree in any discipline. At least one (1) year working experience in contact center or customer support related field. Proficient in relevant computer applications like MS Office. Demonstrate excellent communication and problem-solving skills. Highly motivated and result-oriented team player with good interpersonal skills. Able to work independently and as a team. Have a pleasant disposition and attitude. Ability to handle stressful situation appropriately. Able to work on rotational shifts and public holidays - Taiwan Public Holiday

MUST be able to speak & understand Mandarin (Traditional Mandarin)

Job Types: Full-time, Permanent, Contract, Fresh graduate
Contract length: 12 months

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Are you available to work shift hours & on public holidays?
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

Chinese (Preferred)
Work Location: In person