Customer Service (cloud Services Technical Support) Team Leader
Kota Damansara, Malaysia
Job Description
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Job Overview: The Supervisor is responsible for the daily supervision and management of a team of associates. Your primary role is to coach, support mentor, and develop the Agents to provide better customer experience easily and confidently and to meet or exceed the client\'s target. Supervisor will also report directly to VP & Operations. Responsibilities and Duties:
- Monitoring, tracking, and evaluating agents performance against pre-determined KPIs.
- Resolving customer escalations.
- Liasing between Contact Centre Management, Client, and Agents.
- Participating in Agent Selection and Interviews.
- Providing on-the-job or up-training as necessary.
- Minimum Diploma or above.
- Computer Science/IT and Cloud Experience is a must.
- Familiarity with cloud-hosted applications or large-scale applications deployments.
- Familiarity with emerging cloud/cloud container technologies.
- Kubernetes certification is highly preferred.
- At least 1 year of Supervisory experience in a Technical Environment (Helpdesk, L1, L2).
- Ability to demonstrate success at troubleshooting.
- Proficiency with various Windows programs.
- Excellent oral and written communications skills.
- Must pass English proficiency test.
- Must be willing to work in rotating shifts.
- Strong organizational and interpersonal skills.
- Analytical and problem-solving skills.
- Dependable with strong ability to multitask.
- Ability to function in a fast-paced environment.
- Salary Range: RM8000 - RM9000 with Kubernetes certification & L2 supervision | RM6000 - RM7500 without Kubernetes certification and/or L2 supervision.
- Work Location: Guoco Tower, Damansara City KL
- Working Hours: Rotational Shift
- Target Start Date: Immediate
- Additional leave
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Professional development
- Rotational shift
- Performance bonus
- Yearly bonus
- Diploma/Advanced Diploma (Preferred)
- Computer Science/ IT / Cloud Services (Required)
- Kubernetes Certification (KCNA/CKAD/CKA) (Preferred)
- Health insurance
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Job Detail
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Job IdJD914237
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKota Damansara, Malaysia
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EducationNot mentioned