Job Description

IT Customer Support Team Leader This role has been designated as \'Edge\', which means you will primarily work outside of an HPE office. : Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today\'s complex world.Our culture thrives onfinding new and better ways to accelerate what\'s next.We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE. Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user\'s contacts and proactive notification systems. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). . Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process. Review and may resolve complex business issues. Excellent communication skills. Add case resolution to KMS. Understand and utilize Information Technology Information Libraries (ITIL). Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc. Partners frequently with the Sales Pursuit team. Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE \'A\' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred. 3-5 years experience in relevant technologies and customer environments. Relevant industry qualification where applicable. Excellent verbal and written communication skills in language to be supported. Experience in troubleshooting in a technical environment. Excellent analytical and problem solving skills. Software and hardware knowledge of computing, storage and peripheral devices. Advanced proficiency with case management databases and tools. Superior customer service skills. Phone and remote support. Partners frequently with the Sales Pursuit team. Ability to solve and document solutions for usage of other technicians and customers. Ability to mentor new agents. Ability to lead resolution activities with escalated customers. Ability to contribute to technical action plans. Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.). Join us and make your mark! We offer: A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it Then let\'s stay connected! https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. #Malaysia Job: Services Job Level: Specialist Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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