Job Description

:

Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility. Responsible for answering, commenting and replying to inquiries. Responsible to ensure that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met. Support the activities of the Customer Engineers (CEs) assigned to him/her or within a particular geographic region or territory. To plan, prioritize, assign and monitor all open work orders for the CEs. Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned

Requirement:

Required language(s): Proficient in Cantonese, Mandarin and English both written and spoken as to serve customers in the area of Hong Kong and Taiwan. Able to perform shift work, day and night shift full-time position(s) available. Comfortable with night shift schedule. Willing to work on weekend and public holidays will be an added advantage. Working location: Bangsar South City, Kuala Lumpur, Malaysia
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Meal allowance
Application Question(s):

Are you comfortable with 5 days rotational shift? Are you comfortable working fully on site (office at Bangsar South)
Language:

Cantonese (Required)
Work Location: In person