Job Description

The Opportunity This opportunity belongs to an Australia\'s leading integrated workplace health and wellbeing organization. The company provides premium end-to-end health solutions to support businesses and people in restoring their physical and mental health. The scope of the role is to provide fundamental Administrative and Customer Service support to Customer Service Coordinators and the wider Workplace Services team to the highest standard of quality to enhance efficiencies in the running of day-to-day operations. Key Responsibilities

• Acknowledge referral within 1-hour time frame and enter referral accurately into Case Manager.
• Files set up on Case Manager the same day allocated by the RM/RPC allocates.
• Email allocated consultant all relevant respective Insurer Categories information/process.
• Ensure any missing information is followed up with accuracy, including email addresses for all parties.
• Follow up on any unallocated cases within 24 hours of receipt of the referral and thereafter every day until allocated.
• Report-sending requests marked as urgent are to be prioritized and completed on the same day as the request within 1 hour of receipt where possible.
• Billing is to be completed on files where applicable as per administrative billing standards.
• Ensure data is accurate and aligned to the latest certificate or report being sent.
• Send required reports per hour and ensure all referrals and reports of their categories have been executed on the same day
• Ensure data of cases are maintained accurately and are up to date \xe2\x80\x93 confirmed by end-of-month reporting.
• Ensure no data breach occurs and information is maintained accurately (up to 3 complaints maximum per year)

• Minimum of 3-5 years experience in Data Entry and Customer Service functions or any related field
• Experience in Data Entry with excellent accuracy.
• Case Manager software and Microsoft Suite experience would be advantageous
• Experience within the Healthcare field would be advantageous
• Excellent Communication Skills - Written and Verbal
• Ability to show initiative, problem solve, and able to work with high volumes and fast-paced business
• Ability to work individually and within a team with strong attention to detail
• Can work with minimum supervision
• Enthusiastic & engaging with an excellent and respectful attitude

• Competitive remuneration
• Premium Personal Insurance Package
• Great Paid Leave entitlements
• Free LinkedIn learning & Coursera account
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Our own ASW Toastmasters Club - perfect your English!
• A diverse, inclusive and supportive company culture
• Exposure to an international environment, working with people across the Philippines, Malaysia, Vietnam, Thailand and Australia
• Opportunity to collaborate and work with global clients and stakeholders.
• Team outings, travel abroad opportunities, company parties/events, and other exciting activities
• Industry and role-related training
• Overtime is rarely required.
• Ongoing career opportunities