Job Description

SUMMARY OF THE ROLEThe Customer Service Coordinator shall provide good and efficient service on both internal and external orders by processing, billing and monitoring of distribution to ensure the customers are satisfied to make Jotun the most professional company.
This position will be based at Miri, Sarawak and reporting to Associate Manager - Warehouse.Responsibilities:Coordinate with Planners and supervisors in addition to Production and Customer Service Departments by following up on product availability, order dispatch timeline, and order forecast to ensure customer orders on time delivery.Support delivering the right order to Jotun customers on or before the agreed order delivery date to achieve both On Time in Full (OTIF) and Internal Delivery Performance (IDP) targetsPlan and organize customer order deliveries by scheduling and coordinating with respective departments to ensure on-time delivery and a high level of service provided to Jotun customers.Coordinate with Warehouse Workers to ensure proper storage and distribution of products.Reporting, monitoring, and analysis of the relevant Warehouse/ Logistics KPIs.Maintain 5S standards within the warehouse by coordinating its cleanliness, product standards, warehouse designated area, and sorting of products as per the agreed system for efficient operation.Process all incoming orders before 11.30am, accurately and efficiently.Follow up with the warehouse on delivery status to provide feedback to customers and sales personnel.Assist branch administrator during their absence on order processing or other related task.Correspond with inter-site and customers on the status of orders.Coordinate and monitor the daily outstanding orders with inter-site to meet customer datelines.Process and follow up on all documents related to returns (RMA) and issuing of credit and debit notes.Ensure all shipping documentation is in order, provide prompt and accurate information to customers before the arrival of shipment.WHAT WE ARE LOOKING FOR AND WHAT WE OFFERQualifications:At least 2-3 years\xe2\x80\x99 experience working in Customer Service related roles.Experienced in using computer for processing and records.You have great communication skills and team-spirited.Personal Qualities:Acts on own initiative, makes things happen and accepts responsibility for the results.Provides team with a clear sense of direction, inspires and coordinates others, and keeps them focused on objectives.Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.Adheres to company rules and procedures; executes plans with commitment and determination; achieves high-quality results.We Offer:We are a fast-growing paint company with proven financial success.Career development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.Best-in-class paint products that are unparalleled in quality.We are a values-driven organization where Respect, Loyalty, Care, and Boldness are core to the culture and success of our organization.POSITION INFORMATIONCompany: Jotun Paints (Malaysia) Sdn. Bhd.Contract Type: RegularTime Type: Full timeCLOSING DATE (dd.mm.yyyy): 23.07.2024WHO WE ARESeeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of \xe2\x80\x9cEnablement\xe2\x80\x9d. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Malaysia and Singapore were established in 1983 and 1971, respectively. With the consolidation of Jotun Malaysia & Singapore in 2016, the organisation has consistently delivered strong growth and profitability to become today one of the main contributors to our business in the South East Asia and Pacific region. The company operates three factories in Shah Alam and Nilai and has a wide network of offices and warehouses across Malaysia and Singapore, providing efficient and timely response to our customers. Our aim is to develop employees through a culture of continuous feedback, learning and growth.Visit our to know more about life at Jotun.Jotun\xe2\x80\x99s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.If you think that this role is what you could be doing next, apply now!

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