Job Description

Customer Service Executive_Salary Package : Basic RM 3000 - 3200
Benefit : EPF, SOCSO, Annual leave, Medical leave, 13 months salary,__Company Background: Call Centre
Working Time: 11am - 7pm, 5 working days (including weekend, 2 off days)
Working Location: Bangsar South (training at KL Gateaway - 2 months)_Job Responsibilities:

• Provide good customer service promptly.
• Identify and assess customers needs to achieve satisfaction.
• Responsible to handle all customers inquiries and feedbacks in a quality manner.
• Manage and ensure timely meeting the customer requirements.
• Ensure maintaining accurate system data and records.
• Assist in interface testing, system setting testing, problem collection, consolidation and troubleshooting.
• Provide product-related information and assist in the process of bidding materials.
• Identifying opportunities for process improvements to enhance the overall customer experience.
• Troubleshooting IT issues and resolving customer complaints.
• To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
• Back up other team members when there is shortage of manpower within customer service department.

Qualifications:

• Diploma or Degree in any field.
• Proven experience in a customer service or technical support role, preferably in the IT industry.
• Strong data analytical and tabulation, communication skills and excellent presentation skills.
• Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
• Able to work on weekend and public holidays.
• Meets the typing requirement (50W in 1 minute)
• There are a few vacant positions available for this position.
• Fresh graduates are encouraged to apply.

Job Types: Full-time, PermanentSalary: RM3,200.00 - RM3,500.00 per monthBenefits:

• Opportunities for promotion

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)