Customer Service Executive
Bangsar South, Kuala Lumpur, Malaysia
Job Description
Mohon
Kelayakan
- Minimum 1 year of experience in customer service, handling customer complaints, providing appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
- Experienced in handling calls, line, live chat and Email.
- Willing to work for 6 days a week.
- Willing to work on rotational shift.
- Strong command of spoken and written English and Bahasa Malaysia, having proficiency in Mandarin will be an added advantage.
- Having experience in logistics industry will be an added advantage.
- Good working knowledge of Microsoft office applications
Working Location: Bangsar South, Kuala Lumpur
Tanggungjawab
As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving customer issues, and ensuring a high level of customer satisfaction. Your duties will include:
- Provide service and solve clients\' problems through Call/Chat/Line/mail and other channels.
- Expert knowledge in the company\'s service procedures and standards (pickup, delivery and other services).
- Respond to various customer\'s questions and complaint accurately, concisely, efficiently and friendly.
- Provide first-class service to make every high-quality customer satisfied.
- Build a professional, efficient, responsible and trustworthy company image for customers with considerate, considerate and efficient service consistently organized.
- KPI Incentive
- EPF
- Socso
- Insurance
- Flexi Benefits
- Annual Leave
- Career Development
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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Job Detail
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Job IdJD972090
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangsar South, Kuala Lumpur, Malaysia
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EducationNot mentioned