Job Description

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Client Background: Global Nutrition Company that develops, markets and sells nutrition supplements, weight management, sports nutrition and personal-care products. The company was founded in 1980, and it employs around 7,400 people worldwide

Industry: Healthcare

Location: KL

Headcount: 10

Tenure: Permanent

Remuneration: Basic salary + Bonus

Responsibilities:

Support day-to-day activities of Member Operations through effective communication with the Members Services team

Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation at an optimum level at all times.

Assist staff in operation when necessary and be a team leader and team player at the same time

Lead and support Members\' expectations and needs in information handling records, refunds, repurchases, order audit, and after-sales.

Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job

Assist the Member Operations Supervisor by monitoring and maintaining Member Operations reports and taking necessary actions after analysis of the reports to identify the next improvement action and increase the Total Satisfaction Factor rate to improve quality service to members and colleagues.

Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, System Behavior, Member Compensation system and etc.

Constantly looking for ways to improve performance and make appropriate recommendations to the Manager as and when such opportunities are identified. This will be demonstrated by a clear and ongoing process of improvement with the teams and by quality initiative from time to time.

Work closely with all cross-functional teams on operations, procedure-related and able to analyze the impact and anticipate the question that arises from members

Able to take full ownership to communicate with logistics and 3PL when there is an urgent issue or feedback and get permeant solutions as well as preventive solutions

Able to build/ create a good relationship with the team to build a fun and happy working environment

At least 1 year of working experience in a service industry

Proficiency in verbal and written English, and another language (Cantonese/ Mandarin) proficiency is required

Pleasant personality with excellent interpersonal skills

Ability to provide superb customer service and resolve problems independently under the company\'s guidelines

Self-motivated and attentive to details with strong initiative

Flexibility in performing efficiently in a fast-paced work environment.

Ability to solve problems and challenges and carry out responsibilities under minimal supervision.

Hybrid work schedule (2 days home, 3 days office)

Monday- Friday, normal working hours

Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Kuala Lumpur

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