Customer Service Executive (e Commerce)
Kuala Lumpur, Malaysia
Job Description
We are seeking an individual with stellar people skills and a flair in sales to empower customer relationships and advocate for both the brand and its customers.
The Customer Service Executive is responsible for driving an authentic relationship between the eCommerce Department and customers, and acts as a primary contact between the two.
Key Responsibilities
- Manage day-to-day customer inquiries and find suitable solutions for various situations quickly, efficiently and effectively
- Provide customer service support, with a focus on customer retention
- Promote and introduce product categories to customers
- Monitor and manage all order fulfilments on royalselangor.com
- Plan and monitor order fulfilment on Amazon and other marketplaces
- Meet customers face-to-face as and when required
- Any other ad-hoc duties requested by the management.
- Candidate must possess at least a Diploma/Bachelor?s Degree in E-Commerce/Business Studies/Management or equivalent.
- Preferably 1-2 years of working experience in the related field.
- Proficiency in basic computer skills.
- Great communication and problem-solving skills.
- Proficiency in written and spoken English and Bahasa Malaysia. The ability to converse and/or write in Mandarin will be an added advantage.
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Monday to Friday
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
- How much is your current basic salary?
- How much is your expected basic salary?
- Is your expected basic salary negotiable?
- How do you go to work - own motorcar / public transport ?
- Where are you currently staying ?
- How long is your current company notice and when can you join us ?
- Can you come to Jalan Usahawan 6, Setapak to work ?
- What is your age this year ?
- How many years of e-commerce C
- Do you have experiences in generating airway bills ?
- Do you pack customer orders?
- Do you have own online shopping business / Are you currently doing part-time at any online shopping platforms ?
- Customer Service specifically in E-Commerce: 1 year (Preferred)
- Health insurance
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
E Commerce Customer Service Executive
Petaling Jaya, Selangor - Kota Damansara, Selangor -
Job Detail
-
Job IdJD944127
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuala Lumpur, Malaysia
-
EducationNot mentioned